This Privacy Policy explains how Kerala Travel Packages, operated by Ananta Group (registered in Delhi, India), collects, uses, stores, and protects your personal information when you visit our website keralatravelpackages.co.in, make an enquiry, or book a tour package with us. We are committed to handling your data responsibly, transparently, and in compliance with applicable Indian data protection laws.
Who We Are
Kerala Travel Packages is a travel service brand owned and operated by Ananta Group, a Delhi-based travel and hospitality company with over 16 years of experience in the Indian tourism industry. We specialise in designing personalised Kerala holiday packages for individuals, families, honeymoon couples, and corporate groups across India and internationally.
For the purpose of this Privacy Policy, "we," "us," and "our" refer to Kerala Travel Packages and Ananta Group. "You" and "your" refer to any visitor, enquiry maker, or customer who interacts with our website or services.
Registered Office: Ananta Group, West Sant Nagar, Burari, Delhi – 110084, India
Email: info@keralatravelpackages.co.in
Phone: +91-9999044632
What Personal Data We Collect
We only collect personal data that is genuinely necessary to provide you with our travel services or to respond to your enquiries. The categories of personal information we may collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Booking confirmation, hotel check-in, travel permits |
| Contact Data | Email address, phone number, WhatsApp number | Booking communication, itinerary delivery, support |
| Travel Data | Travel dates, destination preferences, number of travellers, special requests | Package customisation and booking fulfilment |
| Payment Data | Transaction reference, payment method type | Booking confirmation and invoicing (we do not store card details) |
| Identity Proof | Aadhaar, Passport, PAN (for hotel/permit requirements) | Mandatory for certain bookings as per hotel and government regulations |
| Technical Data | IP address, browser type, device, pages visited | Website analytics and performance improvement |
| Communication Data | Messages, emails, WhatsApp chats with our team | Service delivery, dispute resolution, quality review |
🔒 We do not collect or store sensitive financial information such as credit card numbers, CVV codes, or net banking passwords. All payment transactions are processed through secure third-party gateways.
How We Collect Your Information
Your personal data reaches us through several channels depending on how you interact with us:
- Enquiry Forms: When you fill out a contact or quote request form on our website, we receive the details you submit directly.
- Phone & WhatsApp: When you call or message us for a tour enquiry or booking, we record the information you share for service purposes.
- Email Correspondence: Information shared in emails to info@keralatravelpackages.co.in is retained as part of your booking record.
- Booking Process: During the booking confirmation stage, you provide identity, travel, and payment details required to complete your reservation.
- Cookies & Analytics: When you browse our website, we automatically collect technical data through cookies and analytics tools. See Section 6 for full details.
- Third-Party Referrals: Occasionally we may receive your details from travel aggregators, referral partners, or social media platforms if you have interacted with us there.
Why We Use Your Personal Data
We use your data for specific, legitimate purposes only. We do not use your information for anything beyond what is described below without seeking your prior consent:
- Processing & Confirming Bookings: To verify your identity, share itinerary details, coordinate with hotels and transport partners, and issue booking confirmations.
- Customer Communication: To respond to your enquiries, send pre-departure information, answer questions during your trip, and follow up after you return.
- Personalising Your Experience: To tailor package recommendations and itineraries based on your travel preferences and past interactions.
- Payment Processing & Invoicing: To raise invoices, confirm payments, process refunds, and maintain financial records as required by law.
- Legal Compliance: To comply with government regulations, hotel check-in requirements, wildlife sanctuary permits, and other statutory obligations.
- Service Improvement: To analyse website usage, understand what content is most helpful, and improve our packages and online experience.
- Marketing Communications: To send you relevant offers, seasonal deals, and travel inspiration — only if you have opted in or made a prior booking with us. You can unsubscribe at any time.
⚠️ We will never use your data to make automated decisions that significantly affect you, such as pricing discrimination or access denial, without human review.
Who We Share Your Data With
Your personal data is not sold, rented, or traded to any third party under any circumstances. We share your information only with parties who directly help us deliver your travel experience or comply with legal obligations.
- Hotels & Resorts: We share your name, contact number, ID proof, and check-in dates with your booked accommodation for reservation purposes.
- Houseboat & Transport Operators: Your travel dates and group details are shared with our verified ground partners to arrange vehicles, houseboats, and local guides.
- Airlines & Train Services: If we book flights or trains on your behalf, your identity and passport/ID details are shared with the carrier as required.
- Government & Regulatory Bodies: For destinations requiring entry permits (wildlife sanctuaries, restricted zones), we share the minimum required identity data with the relevant authorities.
- Payment Gateways: Secure third-party payment processors handle all transactions. We do not see or store your card or banking details.
- Analytics Providers: Anonymous, aggregated website usage data is shared with tools like Google Analytics to help us understand site performance.
✅ All third-party partners we work with are bound by confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared.
Cookies & Website Tracking
Our website uses cookies — small text files stored on your device — to enhance your browsing experience, understand how visitors use our site, and deliver relevant content. Here is a breakdown of the cookies we use:
| Cookie Type | What It Does | Can You Opt Out? |
|---|---|---|
| Required for the website to function correctly — page navigation, form submissions, security tokens. | No — these are necessary for the site to work. | |
| Tracks page views, time on site, and traffic sources via Google Analytics to help us improve content. | Yes — you can opt out via browser settings or Google's opt-out tool. | |
| Used by advertising platforms (e.g. Google Ads, Meta) to show you relevant travel ads based on your interests. | Yes — adjust your ad preferences in your Google or Meta account settings. |
You can control and manage cookies through your browser settings at any time. Disabling cookies may affect some features of our website. For more information on managing cookies, visit allaboutcookies.org.
How Long We Keep Your Data
We retain your personal data only for as long as it is necessary to fulfil the purpose it was collected for, or as required by law:
- Booking Records: Retained for up to 7 years from the date of travel for accounting, tax, and legal compliance purposes.
- Enquiry Data (non-converted): Retained for up to 12 months from the date of your last interaction, after which it is securely deleted.
- Marketing Preferences: Retained until you unsubscribe or request deletion.
- Identity Documents (ID proofs): Deleted within 90 days of your tour completion, unless retention is required by hotel or regulatory regulations.
- Website Analytics Data: Stored in anonymised, aggregated form with no fixed expiry.
When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you.
How We Protect Your Data
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure.
- All data transmitted between your browser and our website is encrypted using SSL (HTTPS).
- Access to customer data within our organisation is restricted to authorised personnel only, on a need-to-know basis.
- We do not store payment card information on our own servers — all payments are processed by certified, PCI-DSS-compliant payment gateways.
- Physical documents containing sensitive information are stored securely and disposed of by secure shredding.
- We conduct periodic internal reviews of our data handling practices to ensure ongoing compliance and security.
⚠️ While we take every reasonable precaution, no data transmission over the internet or electronic storage system is 100% secure. If you believe your data with us has been compromised, please contact us immediately at info@keralatravelpackages.co.in.
Your Rights Over Your Personal Data
You have meaningful rights over the personal information we hold about you. Here is what you can ask us to do at any time:
Right to Access
Request a copy of all personal data we hold about you and how it is being used.
Right to Correction
Ask us to correct any inaccurate or incomplete personal information we have on file.
Right to Deletion
Request that we delete your personal data, subject to our legal retention obligations.
Right to Object
Object to us processing your data for marketing purposes at any time, with immediate effect.
Right to Portability
Request your data in a structured, machine-readable format so you can transfer it elsewhere.
Right to Restrict
Ask us to restrict how we use your data while a dispute or correction request is being resolved.
To exercise any of these rights, please email info@keralatravelpackages.co.in with the subject line "Data Privacy Request." We will respond within 30 days of receiving your request. There is no charge for making a data request.
Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If a parent or guardian believes their child's information has been submitted to us without consent, please contact us immediately and we will delete it promptly.
When booking tours that include minors, all personal data is collected from and with the consent of the responsible adult (parent or guardian) making the booking.
Third-Party Websites & Links
Our website may contain links to external websites — including hotel websites, airline booking portals, tourism boards, and travel blogs — that are not operated by us. Once you leave our website, this Privacy Policy no longer applies.
We are not responsible for the privacy practices of external sites and encourage you to review their individual privacy policies before sharing any personal information with them. The presence of a link on our website does not constitute an endorsement of that site's privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, the services we offer, or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy. For major changes that significantly affect how we use your data, we will notify existing customers by email where possible.
📋 The version of this policy currently in effect is dated June 2026. Earlier versions are available on request.
Contact Us & Grievance Officer
If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please reach out to us. We take all privacy-related queries seriously and will respond within 30 working days.
Grievance Officer: Ananta Group pvt ltd
Email: info@keralatravelpackages.co.in
Phone: +91-9999044632
Address: West Sant Nagar, Burari, Delhi – 110084, India
Working Hours: Monday – Saturday, 9 AM – 7 PM IST
Have a Privacy Question?
Our team responds to all data-related queries within 30 working days.